As a Renter, you are expected to treat rented items as if they are your own. If anything happens, please immediately inform SIZ via Whatsapp. The better you manage the situation, the faster we can help you resolve it.

We understand that accidents can happen so we have included Damage Protection coverage to the rental price to help give you peace of mind when renting.

Damage Protection covers the cost of repairable damage (such as a broken zip, missing beads, stain removal) up to a maximum repair cost of AED 250 per rental.

What’s not covered?

1. Excess repair cost of damage in beyond the AED 250

2. Damage beyond repair

3. Loss of item due to carelessness, theft or other

In the event of irreparable damage and/or loss (2 & 3 above), the Renter would be liable to cover the total estimated replacement value of the item, at the discretion of the SIZ team.

Every item rented from a managed closet by siz undergo a stringent quality check that’s why we need atleast a day or two to fulfill your orders. Feel free to WhatsApp us if there are any issues that didn’t reach your expectations.

For peer-to-peer closets, we require the lenders to prepare and package their items and ensure the quality and cleanliness of the item before shipping out. You may message the lender through the chat on our app to check in on it and

if you could come up to an agreement that would be be beneficial for both. If you can’t reach to a conclusion, you can whatsapp us so we can assist.

Every item rented from a managed closet by Siz undergoes a rigorous quality check, which is why we need at least a day or two to fulfill your orders. If there are any issues that fall short of your expectations, please feel free to reach out to us via WhatsApp.

For peer-to-peer closets, we require lenders to prepare and package their items, ensuring quality and cleanliness before shipping. You can communicate with the lender through our in-app chat to discuss and potentially come to an agreement to find a solution, arrange a payment adjustment or cancelation, if needed. If reaching a resolution proves challenging, you can contact us on WhatsApp, and we'll be happy to assist.

Protecting our Sizterhood is important to us so if we can see that you currently have an unreturned rental, you won't be able to place a new one.

If your rental has been logged by our team, you'll automatically receive full access to the site and can start renting again.

If you have any questions at all or you believe something isn't quite right with your current account status, please just drop us a message on WhatsApp and we will be more than happy to help.

As a Renter, you are expected to treat rented items as if they are your own.

⛑️ We understand that accidents can happen, so we have created our Damage Protection Insurance to cover instances of minor damage and provide you peace of mind when renting.

🚩 If anything happens to your rental, it’s really important that you inform the Siz team immediately. The better you manage the situation, the faster we can help you resolve it.

If you haven’t opted to pay for Damage Protection and if the item is damaged beyond repair, lost, stolen or the repair costs more than AED 250, Siz reserves the right to charge you for the total Original Retail Value of the item.

Please note that you may also be required to have a Security Deposit authorised on your card if you rented a designer bag. You can learn more about Security Deposits here.

🛡 At Siz, we take the protection of our Sizterhood seriously. We’re aware that the risk of interference from fraudsters is prevalent and we want to keep you informed, safe and prepared.

🚔 As a Sizterhood, remaining up-to-date and vigilant of suspicious activity is crucial. Calling out suspicious behaviour by reporting it, is vital to everyone’s safety. Please report them to us by raising a ticket at hey@siz.ae. Our Care Team will look after things from there. Some red flags to look out for...

🚩 A request to complete or verify a transaction via a link or button within an email, messenger, or text message that has been sent to you. Siz will never ask you to process payment via the messaging system, WhatsApp or other forms of communication. Payment for all rentals is made through our secure checkout at the time of making your rental request.

🚩 A request to share personal information, such as your email address, phone number or bank details.

We store and handle your details that enable rentals to be made via the checkout in a safe and secure way. You do not need to share any additional information via the messenger or any other form of contact. Anything like the below, should be reported.

🚩 Messages via the Siz App claiming to be from the Siz team and asking you to click on any links or share personal details.

The Siz team will contact you via email (hey@siz.ae), in response to a message from you via the "Help" icon and occasionally via WhatsApp. Some things we are doing from HQ...

️⛔️ We are actively monitoring, deleting, and blocking fraudulent accounts to protect our customers from potential harm.

💬 We’ve launched a message in all new message threads with information on preventing fraud so you can take action immediately if you spot something suspicious.

🙅‍♀️ It is essential not to share any personal information outside of the platform. We handle all personal information securely and safely within our platform to maintain your privacy. By staying informed and following these guidelines, we can work together to create a safer environment for everyone. What to do if you spot something suspicious...

📢 Call it out! You can report anything suspicious to our team directly at hey@siz.ae. Include screenshots, if you have them, and give us as much information as possible. We’ll investigate right away.

If you have shared your bank details and believe you are at risk, report the situation to your bank immediately. They can block your card and support you.

We understand that your wardrobe is your pride and joy, which is why keeping it safe is our top priority! To help, we have implemented the following steps…

⏳ Rental Requests: You can choose to accept or decline rental requests within 24 hours. Don’t be shy to communicate with a Renter if you have any questions about their plans for your item!

🪪 ID verification: We ask all Sizters renting items above a certain price to complete our verification process. This helps ensure our Sizterhood is as secure as possible.

🔐 Security Deposits: Renting bags requires security deposit of 20% of the original retail price to ensure items are returned in the same excellent condition they were sent in.

⛑️ Damage Protection: Our Damage Protection Insurance is an add-on available to renters that provides additional cover for instances of minor damage.

💞 Reviews: After each rental, we ask both renters and lenders to complete a review. We find that this helps to foster a sense of Sizterhood of trusted, active Sizters.

There will also be a small risk when renting, but thankfully, cases of accidental damage are very rare and typically solved via our Damage Protection add-on. It is important to remember though, that Siz is not financially responsible for your items and so consider your items for rental carefully.

If at any point you feel as though something may be wrong or you have any questions, please contact a member of our team at hey@siz.ae

Renting bags requires security deposit of 20% of the original retail price to ensure items are returned in the same excellent condition they were sent in and for peace of mind which is an additional fee, separate to the rental amount.

The Security Deposit is a holding charge placed on the Renter’s card for the duration of the rental and is released once the item has been safely returned to the Lender. Siz reserves the right to charge this amount at any time if damage, loss or other issue is reported.

Check out our Damage Protection add-on if you want to find out more about how your renters can cover minor damage repairs.