Some listings have the word 'MANAGED' written on them accompanied by the description: "These items are managed by the Siz team". This means that we hold the items in-house, taking care of the end-to-end rental process, which includes communications with the Renter and postage and dry cleaning operations. These items are primarily lent through our retail/brand partners.

If an item isn’t ‘MANAGED’ this means that it is lent by a peer-to-peer Lender, so they are in charge of the end-to-end rental process. If you’d like to rent an item from a peer-to-peer Lender please message them directly to liaise with them about the rental!

If you're looking for a last-minute rental, check out our Managed stock and message us via WhatsApp to see what we can do! We've been known to work miracles.

o Create your Account:

Once you’ve registered an account with us you will need to add your card details and your address details to your Account page.

💡 Top tip: adding a profile photo will enhance your profile and make you approachable to Lenders!

o Browse:

Head to the Browse page to see our listings. You can edit your filters down the left-hand side to really narrow the selection down to what you're after!

You can filter the site according to your preferences, adding the dates you’d like to rent the item and selecting the designer, Size, colour etc.

If you decide to toggle the ‘Managed closets only’ button you’ll find all the items currently managed by the Siz team. These are gorgeous collections by our top lenders, partnered retailers, brands and designers that we send directly from Siz HQ.

💡 Top tip: you can ‘heart’ items as you scroll, adding them to your Wishlist. In your Wishlist page you can create personalized collections to re-visit when the time is right!

o Rent

Select the item you'd like to rent, choosing between 3, 8, or 20 days for clothes or 7 or 30 days for bags. You can either ‘Add To Cart’ where the item will remain until you’re ready to checkout or you can ‘Send request to rent’ and be taken straight through to checkout. Before this, however, you may wish to Message the Lender to find out more about the Size and fit of the item.

Next, enter your shipping and payment details. Make sure to verify the information on the Rental Summary, where a price breakdown is shown which may include a security deposit for bags. You will also be provided with the option to purchase AED 25 Damage Protection (we really recommend this!). And finally, this is where you can Apply Credit or Add Promo Code to your order.

The Lender has 48hrs to accept your request, which will remain pending until accepted. Once accepted, you will receive a confirmation email and app notification! At any point, you can view your order status within your My Rentals section.

If, for any reason, your request is not accepted you will receive an app notification and email detailing why. Should a request expire or be declined the temporary charge on your card will be returned to you. You can read more about these charges here.

o During your rental

Please note:

· Your rental can arrive with you at any time on the rental Start Date. If you’re needing the item that day then we advise setting your Start Date to at least one day before this!

· If the item doesn’t fit, don’t panic! Read this article here.

· Do not clean the item at any point during your rental period as this may damage the item. If you think the item might need cleaning please message the Lender and the Siz team as soon as possible.

o Returning your rental

Your item needs to be picked up by the drycleaner on the final day of your rental period to ensure the lender don’t miss any upcoming rentals. Late fees of a minimum of AED 75 per day may apply should the item not be returned on time. Make sure to call our WhatsApp on the final day should the drycleaner haven’t come and pick up before 8pm of the final rental day.

Simply place the item in the reusable packaging the item came in and make sure you keep an eye out for a call from our drycleaning partner to come and collect it.

Our rentals come with a minimum duration of 3 days to allow for delivery and pick-up considerations. This ensures you have ample time to enjoy your outfit without the need to rush or worry about returning it quickly to avoid late fees.

We're committed to making sure Siz is a safe place to lend and rent your wardrobe. Every member who rents items on Siz has to complete our ID verification process for your peace of mind.

We work with Uqudo, award-winning company revolutionising the identity space in the Middle East & Africa, to verify your identity:

The process should take no longer than 2 minutes to complete

· We will ask for your Emirates ID.

· If we are unable to verify you, we may ask for additional information via email such as a utility bill or proof of UAE address

Please note: Your ID documentation is not stored by us. All documentation is held by a secure third party and will not be shared with other lenders or renters. All data is transmitted and stored using encryption technology.

You can use the search bar at the top of the home page to search for a specific brand or designer or filter by designer or brand at the browse tab.

Our rental collection will grow over time, so please do check back later on if you have been unable to find who you were looking for. We are also more than happy to receive feedback on designers, lenders or retailers you would like to see, which you can do by sending us an email at hey@siz.ae

You can rent each item for 3, 8, or 20 days for clothes and 7 or 30 days for bags.

🗝️Consistent communication is key to a seamless rental experience. So, we encourage Sizters to reach out to each other before, during and after their rental period.

Before placing a rental, you can inquire about the Size and fit of an item by clicking the ‘Message’ button that is displayed underneath or next to the Lender’s username.

During your rental, you can utilize the messaging tool to coordinate delivery times and after the rental, feel free to let your lender know how much you enjoyed renting their wardrobe and give them a review so your can help your fellow Sizters too!

All communication about the rental must take place within the Siz platform. If anything goes wrong, the Siz team will only be able to support you through communication within the app. So for your peace of mind, and the safety of your wardrobe, please stick to messaging within the app.

All existing message threads can be found by going to your Chat tab on the app.

First thing's first, get excited. You're going to look great!

Your order will ship 1-2 days before your rental begin date. Once it's shipped, you can track your order in real-time. Be sure to try on everything the moment your order arrives.

On the off chance, you're not totally satisfied with your rental, we'll do everything in our power to get a replacement style to you in time for your event.

To extend your rental, simply send us a WhatsApp message with your order number, along with the start and end dates you're requesting. We will check our system to ensure the item is not already rented out to another customer and that the lender does not require it. If the item is available for an extension, our team will share the additional cost with you and provide a payment link for the extension charge.

We totally understand fit can be nerve-wracking. That's why we include a free backup item with every order.

We offer FREE fittings on the item you rented PLUS 1 back-up dress so you are covered in (rare) occasions when a rental might not fit you or live up to your expectations.

We suggest you to make sure you order your correct size. We will, however, do our best to provide a replacement if any of your rental styles do not fit.

To get a replacement, just send us a Whatsapp to request for other styles.

If we are able to get you a replacement before your event, we will charge you AED 40 to cover shipping.

If we are not able to get you a replacement before your event, we will refund the rental fee paid less AED 40 shipping cost

We currently service all ladies who are residents of UAE with a valid Emirates ID

Once your rental has been accepted, you'll receive a confirmation email and app notification.

Your rental will be picked up by Siz team on the morning of the Start Date or a day before to arrive on or before your Start Date, which is when you can start tracking your rental so that you don't miss the delivery!

Your Lender or the Siz team will share the picture of the pickup with you via Chat tab. If they haven't shared the picture with you can send them a message to ask for them. This way, you won't miss the delivery and you can have your item for the whole rental period!

We send the majority of our 'Managed' items out on same day delivery. You should be able to re-direct your parcel to a location where you’ll be in the next 3 hours from the ship out notification if you won't be home - unfortunately, our items are unable to be left in a safe place so please do ensure someone is home to receive the delivery!

If a Renter is no longer going to be at an address and they would like their rental delivered elsewhere the Renter can simply change the address!

· If the Rental is over 4 days from starting, then the Renter can edit their delivery address from the Order Detail page of their rental.

The Lender will be notified via email of the address change. It's always a good idea to drop the Lender a message on Chat tab to let them know you've made a change! If the item is 'Managed' by Siz you can let us know via the WhatsApp for swift action.

· If the Rental is within 4 days from starting, then the Renter is prompted to message the Lender instead via Chat tab as it is often too late to then change the address.

· If the Rental has started, then the option to edit the address doesn’t appear.

Yes, we deliver to all addresses as long as you can personally receive the item and confirm the condition of the rental upon receipt.

Yes, just make sure you book your rental to cover the whole duration of the trip and you and the item are back upon the pick up date.

Your order will be shipped out the same day as the Start Date of your rental. We deliver orders daily from 10:00 am to 3:00 pm.

Express delivery for Managed closets is possible within 4 hours provided the order is placed before 12nn for an additional rush order fee of AED 120. Please note that this is subject to couriers availability. Unfortunately, not all couriers are always available, especially on holidays. However, if you really need something, we can come up with a solution.

Once a rental request has been submitted, the full amount will be authorized on the Renter’s card (including any Security Deposits for bags). You will receive confirmation that Siz has received the request and passed on the notification to the Lender. The Lender then has 48 hours to accept the request before it expires.

Top tip: If your request is still pending, we recommend reaching out to your Lender via the Chat tab!

If the rental is declined or expires, your rental fee is refunded in the form of a reversal. In the case of a reversal, you won’t see a refund credit on your statement. After a few days, you will just see the original authorisation drop off your statement entirely. There will be no payment and no refund. It’ll appear as if the whole transaction never happened. Your bank should be able to confirm this for you if you have any questions.

Our managed rentals are sent at the Start Date with the same-day and immediate delivery.

By default, our third party couriers are requested not to leave parcels in a safe place should you be out. The safekeeping of your rental is entirely your responsibility and so we don’t recommend this as an option.

Alternative delivery options are available from the notification sent by Siz. Please ensure to provide an alternate delivery location where you’ll be available to receive the day before the Start Date.

We require Lenders to share the picture of the item shipped as soon as they ship the item. Please reach out to your lender via the messaging service if they have not already provided it.

Once the pictures has been shared via the Siz messaging platform, it becomes the receiver’s duty to accept the package upon arrival. If, as the Lender, you choose to send the item earlier than the requested start date, it is your responsibility to check with the Renter ahead of time to make sure they are aware of when the item will be arriving and whether they will be in to accept it or not.

Orders for rental shall only be accepted or returned by the person in whose name the order was placed. Given the high retail value of items and the associated risks of non-returns, only verified customers who have confirmed their identity can rent items.

Moreover, we may allow receiving of the delivery to family members or housemates provided that written approval was sent to Siz chat tab.

If the item is going to arrive after your start date, please liaise with the Lender to see if

you are able to keep the item for an additional number of days, still fulfilling your full rental period

you are able to send the item back on your rental end date, receiving a refund for the day(s) missed

you are able to receive a full refund as it arrived after the occasion you rented it for

Please get in touch with us via the WhatsApp or hey@Siz.ae to process any refunds accordingly. We may also be able to whizz you over another ‘Managed’ item in time for your event!

You can rent clothes for a period of 4, 15 or 30 days and for bags, you can rent the for a week or a month.

You can book a reservation up to 6 months in advance, and schedule your order to arrive 1-2 days before your event.

We recommend always planning in advance!

All items are meticulously cleaned each time they are returned to us. We handle dry cleaning FREE of charge after each rental.

Scheduled pick up when the rental period is up will be automatic and we'll just contact you to arrange a convenient pick up time.

If you need to query a cancellation fee please leave us a message via Whatsapp your order number so we can refund the cancellation fee where applicable.

Cancelling last minute limits other SIZTERS from renting the item.

Please note the SIZ cancellation terms and fees:

For rentals booked more than 48 hours in advance of the start date

• Cancellations more than 10 days in advance are fully refundable

• Cancellations made within 10 calendar days of the rental start date incur a 30% cancellation charge payable to SIZ

• Cancellations made within 48 hours of the rental start date are non-refundable

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For rentals booked within 48 hours of the start date

• Cancellations made within 2 hours of the booking date and time are fully refundable

• Cancellations made more than 2 hours after the booking date and time are non-refundable

If your item has arrived in less than great condition, you must let the Lender know within 6 hours of receiving the item.

🎁 We suggest opening your rental on the day you receive the item from the Lender.

📸 If an issue has been spotted, make sure you take a picture right away. Using your phone will automatically time-stamp when the issue was spotted.

💬 Communicate the problem with your lender using the Siz messenger (learn how to message another user HERE). Rental problems are rare, but when they do occur, opening a conversation asap is key for a smooth resolution. If your rental was a "managed" item, sent from Siz directly, please get in touch with us right away and we will be on hand to help.

📮The rental must be returned within 24 hours of flagging the issue unless you and your lender have agreed on a discounted rate for the rental following the problem that you reported.

💌 If you and your lender are struggling to reach a resolution, you can reach out to our (lovely) support team on WhatsApp or hey@Siz.ae. Let us know your order number, and where you got to with your lender before contacting us. Please also include any pictures you have that would be helpful for us to understand the issue.

It's important that you return your rental within the rental period, as many lenders have back-to-back rentals.

If, for any reason, it looks like you can’t make your scheduled return date or you would like to discuss the extension of a rental, please contact the SIZ and reschedule return to an earlier day.

A daily late fee of AED 75 may apply for each day a rental is not returned after the final day of the rental period.

Please note that this fee is chargeable to the Renter and payable to the Lender solely at SIZ’ discretion. SIZ may also at its sole discretion opt to charge the Renter for an extended rental period instead of a Late Fee which may be payable to the Lender.

No need to panic, our Fit Guarantee Policy takes the stress away by allowing you to request a partial refund if the item doesn’t fit. This will issue a full refund minus the delivery fee of AED 60.

IMPORTANT THINGS TO NOTE…

👗 Please ensure you open your rental on the day the item arrives.

⏰ You have 4 hours to request for refund on the app if the item doesn’t fit you.

🗓️ If you request a Fit Guarantee, it must be on the first day you receive the rental and the item must be back in the following day.

HOW TO REQUEST…

To request a Fit Guarantee please go to your

‘My Rentals’ → ‘Rental Details’ → ‘Create return request’ → ‘Reason for return:

My Item Doesn't Fit’

ONCE REQUESTED...

📮 Please provide the Lender with proof of shipping via the Siz messaging platform.

⏰ If your rental arrives early please wait until the rental start date for the ‘My Item Doesn’t Fit’ function to appear or get in touch with the team asap so they can request this on your behalf. If you have any further questions please contact us via our WhatsApp or hey@Siz.ae

💍 Our Fit Policy does not apply to bags.

If you’re returning an item due to fit issues, please liaise with the lender or Siz team to discuss a suitable time to return the item on either the Saturday or the Monday. If you’re returning after the rental duration is up, just put the item back to our reusable garment bag and we’ll handle the drycleaning and pick up.

You may expect our drycleaning partner to contact you and pick up the item.

To cancel a rental, go to

My Rentals > Renting > Upcoming and select Manage My Rental > Cancel My Rental

Cancelling last minute limits other Sizters from renting the item.

Please note the Siz cancellation terms and fees:

For rentals booked more than 48 hours in advance of the start date

Cancellations more than 10 days in advance are fully refundable

Cancellations made within 10 calendar days of the Rental Start Date incur a 30% Cancellation Charge payable to Siz

Cancellations made within 48 hours of the rental start date are non-refundable

For rentals booked within 48 hours of the start date

Cancellations made within 2 hours of the Booking Date and Time are fully refundable less delivery fees

Cancellations made more than 2 hours after the Booking Date and Time are non-refundable

Cancellations made on delivered items within 4 hours of receiving the item are non refundable fully refundable less delivery fees

Cancellations made on delivered items beyond 4 hours of receiving the item are non refundable